Q & A

We do not accept returns on any personalized items. If the item is not personalized we will issue a refund for the subtotal once we have received the items back. Customers will be responsible to provide shipping for the return.

If any item is damaged, email us with a picture of damaged items. Once confirmed we will ship out a replacement. If something is missing we will send out the missing piece.

If you need to cancel or change your order please email right away. Due to processing time, cancellations cannot be guaranteed. Once an order has been created and shipped no changes/cancellations can be made.

If your package is sent back to us due to incorrect address, you will need to pay for additional shipping before we can reship the item to you.
Email brilliantbabiesbusybags@gmail.com for further help.

Every product is made by hand and some orders requires custom work. Besides the selected shipping, the production time could, potentially, take up to 2 weeks.

As each bag is handcrafted, some bag items and bag colors may vary based on availability. All important parts of the bag will be consistent. If you desire a certain color or specific item please contact us before purchase to ensure we have your desired wish in stock.